ARTIC is a cloud based solution for all your call centre needs. It enables businesses of any size to adopt a call management system where inbound and outbound calls can be better managed.
At the start of the day agents log into AVANSER’s web based portal and click a button to signal that they are ready to start handling calls. Once ARTIC knows they are ready for calls your agents can go about their day as normal, it’s that simple. If your agents ever need a break they just click a button and ARTIC knows not to pass them calls until they return. While your agent goes about their day ARTIC will capture a range of data about your phone calls, such as the call status, duration, talk time, call recording, caller location and more. ARTIC will also capture details on how your team are working, like how many calls were answered or missed, average talk times, times spent on break and more.
ARTIC will also take care of any scaling required for your business. With normal call queuing setups you need as many phone lines as you have callers. With ARTIC all your callers wait in the cloud and not your phone system, so you will only ever need as many phone lines as you have agents taking calls. Extend the lifespan of your existing hardware by letting ARTIC handle the load, or do away with your phone system all together and let ARTIC pass calls through SIP to simple handsets or softphone software on your PC.